Frequently Asked Questions

We have had three breakages in 20 years. If your order does break we will replace it and cover the cost of shipping.

For all your shipping questions please visit our Shipping information.

For all your returns questions please visit our Returns information

Please visit our Commission section to learn more about how we work on commissions and can work with you on your project.

Currently we only work with a select few retailers. Please email us at info@michaelruh.com to discuss your interest.

Lead times - Production estimates are given on each product in the shop and are based on current production schedules.  Rush order availability is dependent on production schedules so please contact us before you place your order.  

All items are produced individually by hand, and the quality of the products is our primary concern; therefore, delays may occur in manufacturing. The precise time of production and delivery is not a condition of sale.

Yes, we do have a colour matching service. Please provide us with any kind of colour swatch, it can be carpet, paper, fabric etc.  We will try and match the colour you want to replicate or if you like we can find a harmonious matching colour for your project.

Yes, you can purchase samples of the current colour collection. We ship anywhere in the world for £1. We offer a full refund on samples if sent back to us.  We normally despatch samples via Royal Mail, this is not a tracked service. Please be aware that this service can take up to 5 working days to process and 7-14 days for the rest of the world. Please view and purchase our current colours here

We are not open to the public. If you wish to visit us please contact us to make an appointment. 

No, we are not a public access glass blowing studio.

No, we are not a public access glass blowing studio.

Yes, we occasionally open our studio to the public for events and sales. Please sign up to our mailing list so you can be notified.

All of our glass is lead free crystal which we melt in our studio in South London.

Each piece is hand made and hand assembled. No two pieces will be exactly alike. Variations in dimensions, shape and colour of glass are normal and expected.

Products are grouped by purchase order, and multiple quantities of the same product will be matched as closely as possible. Products from separate purchase orders may vary in size, shape, colour and materials.

All functional glassware can be washed in warm soapy water and then dried with a cloth, this will keep the glass in perfect condition.